Easy 30-Day Return Policy
We will gladly accept returns of any unused, originally packaged Zen Yoga Strap™ manufactured products within 30 days from the date of purchase for exchange or refund if you are not satisfied with your order.
Custom orders are non-refundable. Refunded transactions are credited to the original payment method. All refunds are processed within 3 business days from receipt and inspection of product(s) by Zen Yoga Strap™. Depending on the original payment method, refunds may take up to 10 business days to post. Product refunds only. Shipping costs are the customers responsibility.
When product(s) are returned after the 30 day window, the product will be shipped back to the buyer at the buyers' expense. If the buyer does not pay the shipping expense, the product(s) will not be returned or refunded.
Products that have defects from manufacturing and/or workmanship must be returned within 30 days. Fulfillment mistakes that result in the shipment of incorrect products to you will also be accepted for return 30 days from the date of purchase or the product will not be refunded.
Zen Yoga Strap™ is not responsible for any duty fees or taxes on international orders. Zen Yoga Strap™ is not responsible for any duty fees or taxes on international shipping returns when product(s) is sent back to the buyer due to non-compliance of Zen Yoga Strap™ policies.
Damaged products must be inspected and reported immediately with proof; digital pictures sent via e-mail for example. In the event of product defects, please contact us immediately. Zen Yoga Strap™ must receive proof and notification of damaged product in a timely manner (within 5 Business Days of receiving product) to proceed with proper action.
To return your product, you should mail your product to:
Zen Yoga Strap
12304 Santa Monica Blvd, Ste 300
Los Angeles CA 90025
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.